For many people facing a cancer diagnosis, the journey is more than a medical challenge,it is emotional, practical and deeply personal. At the Albury Wodonga Regional Cancer Centre (AWRCC) Wellness Centre, social workers like Michelle Frei help patients and families navigate the many challenges that can arise during and after treatment.

In 2024, Albury Wodonga Health identified a growing demand for social work support. Thanks to funding approved by the Sunshine Trust Board and the generosity of community donors, Michelle is now able to provide compassionate, specialist support to patients and carers.

“We’re here to walk alongside people during a time of great uncertainty,” Michelle says. “That might mean helping someone manage financial stress, access transport or accommodation, connect with support services, or simply taking time to listen.”

Michelle supports patients in a wide range of ways, including linking them with services such as My Aged Care, Carer Gateway and counselling supports, assisting families facing housing insecurity, and coordinating emergency assistance like food relief or utility support. Some people need short-term guidance, while others benefit from ongoing support over months.

“Sometimes the work is complex and time-consuming,” Michelle explains. “Other times it’s as simple as making a cuppa and hearing someone’s story. Those informal moments can be just as important.”

Referrals come from across the cancer centre, including clinical teams, volunteers and patients themselves, and demand continues to grow.

Drawn to oncology for personal reasons, Michelle says supporting the whole person is what makes the role meaningful. “Even in the hardest moments, there is so much resilience and strength. It’s a privilege to be part of this journey.”