The Lifehouse Volunteer Program provides a broad range of services for patients, designed to make their visit as easy and positive an experience as possible. Volunteers offer information, comfort and reassurance, as well as a friendly face. Program services range from assistance navigating the Centre; providing information about patient services; offering refreshments in reception areas and clinics; and assistance in using tablet computers available to patients during treatments.

Lifehouse volunteers also operate a complementary transport service for patients and their carers.  Dry July funds have been used to assist with providing a free shuttle service, which goes to and from Central Station every 30 minutes during peak appointment times. This service is invaluable to patients - particularly those from regional NSW travelling to Sydney by train for treatment.